Post by ATO on Jan 28, 2016 6:57:32 GMT
General Rules
Forum Names – We encourage our players to create fun and innovative forum names that can distinguish themselves to the rest of the forum community. When choosing a forum name please be mindful of the community and refrain from using any names that contain profanity, sexual language/actions, and impersonating Monster Avenue employees. This includes abbreviations, slang, and other bypasses. Inappropriate forum names will result in the account banned from the forums.
Inappropriate Language – We ask that all posts pertain to our games and posts referring to illegal activities (drugs, pirating, crimes), sexual activities and Terms of Service abuse such as hacking, account trading, and account selling will be removed from the forums and the poster could face ban from the forums. This policy also includes inappropriate or profane language that could offend players who read them.
Spamming/Flaming Other Players – Monster Avenue encourages players to be active on the forums and feel safe while doing so. This means that spamming another player on their thread or creating a thread to denigrate another player will not be tolerated. Any player found spamming, harassing or flaming another player on the forums will have the posts removed and could face a ban from the forums.
Spam Posting – We understand that players may have strong feelings toward a specific subject. However please refrain from creating multiple threads of the same topic or discussions to overwhelm the forums. Bumping (repeated posting on a thread to keep it going or visible) is also not allowed. Players found in violation of this will have the threads deleted and may be subject to forum ban.
Advertisements – Advertising referral websites, phishing websites, or other malicious links is strictly prohibited. This also includes threads that contain links to non-XTEN GAMES' games. Any players found posting these types of threads will be banned from the forums.
Groups - Any groups created within the Monster Avenue forums must be pertaining to Monster Avenue or Monster Avenue titles. Any created groups found to be related to any other subjects will be deleted and the creator of said groups could face actions taken against their Monster Avenue forum account.
No Posting of Unapproved/Unannounced Content Players found to be posting unapproved, unannounced, or unofficial content based on speculation is subject to deletion, or temporary account suspension. Action taken is based on severity of infraction. This includes speculated future content notes taken from any other site that isn't Monster Avenue, unannounced coupon codes, or third party fan sites that may feature potentially leaked content.
Suggestion
1. Check to see if your suggestion has already been made, and if so, chime in with your idea.
2. Make sure your topic is an actual suggestion, and not a rant or support issue.
3. Please cooperate with our forum moderators' work so that the issue could be solved as soon as possible.
Tech Issue & Bugs
1. All posts requesting support must include player's ID, platform, and screenshot(s).
2. For payment issue such as failure in recharge, player need to provide screenshot of transaction ID and payment method that's being used along with date time of player's recharge.
3. For in game event reward issue, player need to provide screenshot proving they are qualified for the event reward.
4. For in game bug and glitch, player need to provide screenshot or details explaining player's in game experience about the bug. If the bug has been posted before by other player, player don't need to post about it again.
5. Players who experience other issues that aren't stated above need to provide other details about the issue if mods find it necessary.
[Customer Center]
Contact us at cs_gl@xtengame.com
* Please write down your game nickname when sending an email to help us process your inquiry faster~!^^ *
Forum Names – We encourage our players to create fun and innovative forum names that can distinguish themselves to the rest of the forum community. When choosing a forum name please be mindful of the community and refrain from using any names that contain profanity, sexual language/actions, and impersonating Monster Avenue employees. This includes abbreviations, slang, and other bypasses. Inappropriate forum names will result in the account banned from the forums.
Inappropriate Language – We ask that all posts pertain to our games and posts referring to illegal activities (drugs, pirating, crimes), sexual activities and Terms of Service abuse such as hacking, account trading, and account selling will be removed from the forums and the poster could face ban from the forums. This policy also includes inappropriate or profane language that could offend players who read them.
Spamming/Flaming Other Players – Monster Avenue encourages players to be active on the forums and feel safe while doing so. This means that spamming another player on their thread or creating a thread to denigrate another player will not be tolerated. Any player found spamming, harassing or flaming another player on the forums will have the posts removed and could face a ban from the forums.
Spam Posting – We understand that players may have strong feelings toward a specific subject. However please refrain from creating multiple threads of the same topic or discussions to overwhelm the forums. Bumping (repeated posting on a thread to keep it going or visible) is also not allowed. Players found in violation of this will have the threads deleted and may be subject to forum ban.
Advertisements – Advertising referral websites, phishing websites, or other malicious links is strictly prohibited. This also includes threads that contain links to non-XTEN GAMES' games. Any players found posting these types of threads will be banned from the forums.
Groups - Any groups created within the Monster Avenue forums must be pertaining to Monster Avenue or Monster Avenue titles. Any created groups found to be related to any other subjects will be deleted and the creator of said groups could face actions taken against their Monster Avenue forum account.
No Posting of Unapproved/Unannounced Content Players found to be posting unapproved, unannounced, or unofficial content based on speculation is subject to deletion, or temporary account suspension. Action taken is based on severity of infraction. This includes speculated future content notes taken from any other site that isn't Monster Avenue, unannounced coupon codes, or third party fan sites that may feature potentially leaked content.
Suggestion
1. Check to see if your suggestion has already been made, and if so, chime in with your idea.
2. Make sure your topic is an actual suggestion, and not a rant or support issue.
3. Please cooperate with our forum moderators' work so that the issue could be solved as soon as possible.
Tech Issue & Bugs
1. All posts requesting support must include player's ID, platform, and screenshot(s).
2. For payment issue such as failure in recharge, player need to provide screenshot of transaction ID and payment method that's being used along with date time of player's recharge.
3. For in game event reward issue, player need to provide screenshot proving they are qualified for the event reward.
4. For in game bug and glitch, player need to provide screenshot or details explaining player's in game experience about the bug. If the bug has been posted before by other player, player don't need to post about it again.
5. Players who experience other issues that aren't stated above need to provide other details about the issue if mods find it necessary.
[Customer Center]
Contact us at cs_gl@xtengame.com
* Please write down your game nickname when sending an email to help us process your inquiry faster~!^^ *
